Shipping & Payment

All products are shipped from the Netherlands!!

We aim to pack and dispatch all products purchased within 1 working day provided they are in stock. If the products are out of stock we will provide notification and advise a date of delivery. Once goods have been dispatched you will receive a notification email.

Discrete Shipping: All orders will be sent out in a neutral mail package, without any noticeable writings or pictures on the package. We don’t put anything else in the package that is related to us. Even no bill. The order confirmation sent by e-mail is your receipt. All our packaging is completely discreet and will look like the ones on the picture here below. The outside of the package simply has your address, our (return-) address and the necessary postage information on it. Of course we will not use Gaiana as sender’s name.

packages

The cost of shipping is calculated based on the products weight and the destination country but is grouped into Netherlands, EUR 1, EUR 2, EUR 3 and rest of the world. We make no profit on shipping, this is not how we operate. We ship all our orders with PostNL. PostNL is the leading postal service in the Netherlands. They provide a reliable service for an affordable price.

zone 0-2 kg
2-5 kg 5-10 kg 10-20 kg 20-30 kg
Netherlands € 6,95 € 6,95 € 6,95 € 13,25 € 13,25
EUR 1 € 13,00 € 19,50 € 25,00 € 34,00 € 45,00
EUR 2 € 18,50 € 25,00 € 31,00 € 40,00 € 55,00
EUR 3 € 19,30 € 26,30 € 32,30 € 42,30 No service
World € 24,30 € 34,30 € 58,30 € 105,30 No service
EUR 1 Belgium, Luxembourg, Denmark (excl. Faroe Islands and Greenland), Germany, France (incl. Corsica and Monaco), Italy (excl. San Marino and Vatican City), Austria, Spain (incl. Balearic Islands, excl. Canary Islands), United Kingdom (excl. Gibraltar and Channel Islands), Sweden
EUR 2 Bulgaria, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal (incl. Azores and Madeira), Romania, Slovenia, Slovakia, Czech Republic
EUR 3 Albania, Andorra, Bosnia and Herzegovina, Canary Islands, Cyprus, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, Channel Islands, Croatia, Liechtenstein, Macedonia, Malta, Moldova, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican City , Belarus, Switzerland
World All other counties

Country Transit time in days *
Austria 4
Belgium 1
Bulgaria 4 – 5
Czech Republic
3 – 5
Denmark 2 – 3
Estonia
4 – 5
Finland 4 – 5
France 2 – 3
Germany 2
Greece 4 – 7
Hungary 3 – 5
Ireland 3 – 4
Italy 3 – 6
Lithuania 4 – 5
Luxemburg 2
Netherlands 1
Poland 3 – 5
Portugal 3 – 5
Romania 4 – 5
Slovakia 3 – 5
Slovenia 3 – 5
Spain 3 – 5
United Kingdom
2 – 3
Sweden 2 – 4
* These transit times are an estimation in working days, starting after the parcels leave the international sorting centre in The Netherlands.
Country Transit time in days *
Aruba 4 – 8
Australia 6 – 11
Bonaire, Sint Eustatius and Saba 4 – 8
Brazil 6 – 15
Canada 5 – 11
China 5 – 15
Curaçao 4 – 8
Hong Kong 5 – 7
India 6 – 10
Indonesia 6 – 10
Israel 4 – 6
Japan 4 – 7
Malta 5 – 7
New Zealand 6 – 9
Norway 4 – 7
Philippines 8 – 15
Russia 8 – 10
Singapore 4 – 6
South Africa 4 – 8
South Korea 8 – 15
Switzerland 3 – 5
Taiwan 6 – 9
Thailand 6 – 9
Turkey 5 – 12
Ukraine 10 – 12
United States 4 – 7
Vietnam 8 – 15
* These transit times are an estimation in working days, starting after the parcels leave the international sorting centre in The Netherlands.

We do ship internationally, but we cannot keep track of every single law (+ interpretation) on every single order in every single country. The customer agrees to be responsible to respect the laws of his/her own country. Therefore the purchaser promises in every situation not to put any legal action/claim towards our website, our company and any people working for our company.

Payment

We offer you the following methods to pay for your order

Create your order on the website and proceed to checkout. Select the payment option Money Transfer and confirm your order. Transfer the money to our bank account. You will receive the bank information via e-mail after you complete the checkout process. Don’t forget to mention your order number! As soon as we receive the money on our bank account, the goods will be shipped to you. Please transfer the money within 10 days after completing the order. After the 10 day period, your order will be canceled because we cannot reserve the products for you any longer, and prices cannot be guaranteed. In this case you can always place your order again.

Create your order on the website and proceed to checkout. Select the payment option Send Cash and confirm your order. After you completed the checkout process you’ll receive an email containing all the payment details. Don’t forget to mention your order number! Important note: Sending cash is at your own risk. Gaiana.nl can’t be responsible for lost letters, or their contents. Please send the payment together with your full name and order code in a registered envelope.

Create your order on the website and proceed to checkout. Select the payment option Bitcoin and confirm your order. After you completed the checkout process you’ll receive an email containing all the payment details.

We will be closed from 17th April till 2th May!! No orders will be processed or shipped! - Get 10% discount on your order!