What type of payments do you accept?
Do you accept Credit card or PayPal?
Can I send a Print-screen of the payment to speed-up the order process?
Do you accept Money Orders?
How can I change the payment method on a already placed order?
Do you accept other currencies?
I live outside the EU, what is the best way to pay?
How can I make a Bitcoin payment?
How can I make a international Bank Transfer?
What are your bank-details?
What is your bank's Sort Code?
How much is the order total in my currency?
I made a Transfer 24H ago, did you receive it?
I forgot the mention the OrderID in the payment description!
Do you ship international?
What are the shipping costs for my country?
Can I pick-up my order at your warehouse?
From where do you ship?
How long will shipping take to my country?
Do you ship with tracking?
Where can I find my tracking-code?
Where can I track my parcel?
What if my order still didn't arrive?
Do you ship with insurance in case my order does not arrive?
Can you issue a phytosanitary certificate for the export of plants?
What if my order gets returned?
Will I be notified if my prepaid order is shipped?
Confirmation email – comes directly after placing your order
Processing email – Notification that we received your payment and going to pack your order
Completed email – Your order is packed and leaving our warehouse for shipping
Tracking-info email – Your order has been collected by PostNL, DPD or UPS and received it’s tracking code
I'm looking for powdered, do you have it on stock?
I'm looking for a specific product, can you supply it?
Can you give me advise on using or preparing a product?
How do I know for sure your products are legitimate?
Can you guarantee a consistent product quality?
Can you guarantee the freshness of a product?
Why does the price for a product fluctuate from month to month?
Can you notify me when a product is back on stock?
Still have questions? Do not hesitate to contact us!