What type of payments do you accept?
We accept Bitcoin, Bank Transfer and Cash by registered-mail.
Do you accept Credit card or PayPal?
No, we do not accept payment gateways like, PayPal, Skrill, MoneyGram or Western Union as they don’t accept us. In our case these services cause frustration on both sides.
Can I send a Print-screen of the payment to speed-up the order process?
We do not ship orders based on print-screens, as we are unfamiliar with each and every bank within the EU. And to keep track on paid and shipped orders we only ship out orders once the payment has been received.
Do you accept Money Orders?
No, we don’t, because we can’t exchange Money Orders here in the Netherlands.
How can I change the payment method on a already placed order?
Contact us and mention the orderID of the order you would like to change. We will send you an email with a link where you can select another payment gateway.
Do you accept other currencies?
This depends on the method of payment. If you send cash by registered-mail we do, like: USD, CAD or GBP. Make sure you only send us bills as we can not exchange non-euro coins here in the Netherlands. If you pay by Bank Transfer you can only transfer Euro’s, as our bank only accepts Euro’s
I live outside the EU, what is the best way to pay?
We would say Bitcoin! But if you are new to Bitcoin and it looks all confusing, than sending cash by registered-mail would be the cheapest and easiest way.
How can I make a Bitcoin payment?
The following site gives a brief overview on Bitcoin, this may help you. Bitcoin How To
How can I make a international Bank Transfer?
Please consult your bank, as this depends on your bank and country. If you live within the EU use the IBAN and BIC with the option “our”.
What are your bank-details?
Please contact us!
What is your bank's Sort Code?
In the EU banks work with IBAN (International Bank Account Number) and BIC (Bank Identification Code), the BIC functions like a Sort Code.
How much is the order total in my currency?
For a currency-rate reference you can use the site XE.com. But for a payment you should consult your bank or exchange-office, because they do the final currency-conversion and usually have their own rate.
I made a Transfer 24H ago, did you receive it?
Keep in mind that a international bank transfer can take up to 10 business days. We will update your order status as soon as we received your payment.
I forgot the mention the OrderID in the payment description!
Please contact us and mention the name of the money sender.
Do you ship international?
We ship to all countries listed on our Shipping-Info page.
What are the shipping costs for my country?
Please use the following page to determine the shipping-costs for your country: Shipping-Info
Can I pick-up my order at your warehouse?
No, we do mail-order only, no local pick-up!
From where do you ship?
We are located in the Netherlands, all orders and all products will be shipped from the Netherlands.
How long will shipping take to my country?
On our Shipping-Info page you will find a list that specifies the estimated transit time for each country.
Do you ship with tracking?
Yes, our regular shipping method does include tracking and in some countries a signature is required for delivery. So, please beware not to use a fake name, because using a fake name might cause issues for a successful delivery.
Where can I find my tracking-code?
Shortly after your order has been completed you will automatically receive an email containing your tracking-code and link.
Where can I track my parcel?
To track your shipment you can use the following page: https://www.internationalparceltracking.com/#/search In some countries our tracking-code will also work with the tracking-system of your local parcel delivery service.
What if my order still didn't arrive?
A delivery can always be delayed, due to many factors. In this case we recommend to give it some more time. If after 30 days your order still didn’t arrive we can start a investigation at PostNL to track down your shipment. This investigation can take up to 3 months before PostNL has results. Once a investigation has been started there is little we can do than just wait until PostNL has results.
Do you ship with insurance in case my order does not arrive?
Yes, we do ship with insurance, but this insurance is only limited to lost or damaged parcels. Lost due to authorities in your country, like a seizure by customs is not covered by this insurance and will also not be covered by us.
Can you issue a phytosanitary certificate for the export of plants?
No, we can’t issue a phytosanitary certificate as we are only a reseller. A phytosanitary certificate is issued in the country where the plants, plant products were grown or processed. These plants do not originate from the Netherlands.
What if my order gets returned?
Once your order has been returned to us we will contact you and we will offer you a reshipment or a refund of your order total excluding the shipping-costs. If you would like us to reship your order you’ll have to pay the shipping-costs for this reshipment.
Will I be notified if my prepaid order is shipped?
During the process of your order you will receive the following notifications by email:
- Confirmation email – comes directly after placing your order
- Processing email – Notification that we received your payment and going to pack your order
- Completed email – Your order is packed and leaving our warehouse for shipping
- Tracking-info email – Your order has been collected by PostNL, DPD or UPS and received it’s tracking code
I'm looking for powdered, do you have it on stock?
If a specific product-form (powdered/shredded/whole) is not listed on the product-page than we do not have it on stock.
I'm looking for a specific product, can you supply it?
If it’s not listed on our website, we do not have it on stock.
Can you give me advise on using or preparing a product?
We sell our products ‘as is’ and do not specify or advertise any way of use. If you are unfamiliar with a product we recommend you to do your own research on the subject before placing a order. We want to encourage our customers to gain their own knowledge, we are a supplier not a teacher.
How do I know for sure your products are legitimate?
If we would offer fake or false products we would be out of business in no time, due to a bad reputation and that’s not our goal. Our aim is to establish a long and loyal relationship with our customers as well as with our suppliers.
Can you guarantee a consistent product quality?
No we can’t, because we are offering natural product produced by nature. So, quality and appearance can very from batch to batch, this is just the way nature works. However we will never list a poor product and always aim for the best quality.
Can you guarantee the freshness of a product?
Yes we can! By ordering all our products directly from the country of origin and work with small batches only. This way the product rotates fast, so we do not have an old stock to sell.
Why does the price for a product fluctuate from month to month?
We always try to keep the prices as low as possible. The downside of this is that with any irregularity in the supply-chain such as: product availability, transport/import costs and currency fluctuation, affect our prices immediately.
Can you notify me when a product is back on stock?
Yes, you can subscribe for an email notification on the product-page of the product that is currently out of stock. You will receive an email notification as soon as it is available again.
What is your return policy?
We offer a 14 day money return policy on all orders. After receiving the shipment the buyer has to contact us within 14 days. Refunds will be given as money back or replacement. The return shipping costs will be paid by the buyer. The item needs to be returned in its original and unopened condition in order to receive a refund. Some products may dry out or go bad over extended periods of time and whilst in transit, diminishing their value. In such cases, we will evaluate refunds on a case-by-case basis, but we cannot fully refund these returned orders. All refunds will be paid within 14 days. Shipping costs for returned orders are the responsibility of the buyer. If you decide you want to cancel your order once it has been shipped, you may refuse it upon delivery. If you have already received your package, do NOT ship it back until we have communicated instructions as to if and how you may do so. In principal, all sales are final, although we strive to find a mutually acceptable solution when issues arise.
Still have questions? Do not hesitate to contact us!