F.A.Q

We accept Bitcoin, Bank Transfer and Cash by registered-mail.

No, we do not accept payment gateways like, PayPal, Skrill, MoneyGram or Western Union as they don’t accept us. In our case these services cause frustration on both sides.

We do not ship orders based on print-screens, as we are unfamiliar with each and every bank within the EU. And to keep track on paid and shipped orders we only ship out orders once the payment has been received.

No, we don’t, because we can’t exchange Money Orders here in the Netherlands.

Contact us and mention the orderID of the order you would like to change. We will send you an email with a link where you can select another payment gateway.

This depends on the method of payment. If you send cash by registered-mail we do, like: USD, CAD or GBP. Make sure you only send us bills as we can not exchange non-euro coins here in the Netherlands. If you pay by Bank Transfer you can only transfer Euro’s, as our bank only accepts Euro’s

We would say Bitcoin! But if you are new to Bitcoin and it looks all confusing, than sending cash by registered-mail would be the cheapest and easiest way.

The following site gives a brief overview on Bitcoin, this may help you. Bitcoin How To

Please consult your bank, as this depends on your bank and country. If you live within the EU use the IBAN and BIC with the option “our”.

Please contact us!

In the EU banks work with IBAN (International Bank Account Number) and BIC (Bank Identification Code), the BIC functions like a Sort Code.

For a currency-rate reference you can use the site XE.com. But for a payment you should consult your bank or exchange-office, because they do the final currency-conversion and usually have their own rate.

Keep in mind that a international bank transfer can take up to 10 business days. We will update your order status as soon as we received your payment.

Please contact us and mention the name of the money sender.

We ship to all countries listed on our Shipping-Info page.

Please use the following page to determine the shipping-costs for your country: Shipping-Info

No, we do mail-order only, no local pick-up!

We are located in the Netherlands, all orders and all products will be shipped from the Netherlands.

On our Shipping-Info page you will find a list that specifies the estimated transit time for each country.

Yes, our regular shipping method does include tracking and in some countries a signature is required for delivery. So, please beware not to use a fake name, because using a fake name might cause issues for a successful delivery.

Shortly after your order has been completed you will automatically receive an email containing your tracking-code and link.

To track your shipment you can use the following page: https://www.internationalparceltracking.com/#/search In some countries our tracking-code will also work with the tracking-system of your local parcel delivery service.

A delivery can always be delayed, due to many factors. In this case we recommend to give it some more time. If after 30 days your order still didn’t arrive we can start a investigation at PostNL to track down your shipment. This investigation can take up to 3 months before PostNL has results. Once a investigation has been started there is little we can do than just wait until PostNL has results.

Yes, we do ship with insurance, but this insurance is only limited to lost or damaged parcels. Lost due to authorities in your country, like a seizure by customs is not covered by this insurance and will also not be covered by us.

No, we can’t issue a phytosanitary certificate as we are only a reseller. A phytosanitary certificate is issued in the country where the plants, plant products were grown or processed. These plants do not originate from the Netherlands.

Once your order has been returned to us we will contact you and we will offer you a reshipment or a refund of your order total excluding the shipping-costs. If you would like us to reship your order you’ll have to pay the shipping-costs for this reshipment. Please also read our Return Policy for more info.

If a specific product-form (powdered/shredded/whole) is not listed on the product-page than we do not have it on stock.

If it’s not listed on our website, we do not have it on stock.

We sell our products ‘as is’ and do not specify or advertise any way of use. If you are unfamiliar with a product we recommend you to do your own research on the subject before placing a order. We want to encourage our customers to gain their own knowledge, we are a supplier not a teacher.

If we would offer fake or false products we would be out of business in no time, due to a bad reputation and that’s not our goal. Our aim is to establish a long and loyal relationship with our customers as well as with our suppliers.

No we can’t, because we are offering natural product produced by nature. So, quality and appearance can very from batch to batch, this is just the way nature works. However we will never list a poor product and always aim for the best quality. 

Yes we can! By ordering all our products directly from the country of origin and work with small batches only. This way the product rotates fast, so we do not have an old stock to sell.

We always try to keep the prices as low as possible. The downside of this is that with any irregularity in the supply-chain such as: product availability,  transport/import costs and currency fluctuation, affect our prices immediately.

Yes, you can subscribe for an email notification on the product-page of the product that is currently out of stock. You will receive an email notification as soon as it is available again.

Our return policy can be found here.

Our sustainability policy can be found here.